Recently the Employee Transportation Coordinator at my workplace asked me how does one pay to ride Metro Rail using tokens. After a few days I acquired and passed along a take one brochure (of the type you see on rail and bus vehicles) describing the procedure. In the interim the ETC had also sent a query to Metro Customer Relations which quickly provided the information. All this effort was necessary because at that time the Metro website lacked the information.
After making some inquiries and explaining this shortcoming of the Metro website I had uncovered a page was added to it titled Pay your Metro Rail fare using tokens.
This is no small matter, as Metro distributes and collects about 900,000 tokens per month and the token is the foundation of the Immediate Needs Transportation Program which aids residents with limited resources.
My thanks to Metro staff Anna Chen and Marc Littman for information on how many tokens are in circulation and their assistance in bringing this situation to the attention to the folks who maintain Metro’s website.