Enghouse Transportation

Despite a positive trend in bus and rail ridership recovery, now at 70% of pre-pandemic levels, the remaining 30% deficit presents a formidable obstacle for transit agencies striving to return to previous numbers and higher. According to S&P Global Ratings, reaching 80-85% of pre-COVID-19 ridership levels may not be achievable until 2026. 

“The successful transit agency is the one that creates a smooth, convenient, reliable process for payment, which in turn highly contributes to the overall customer experience in transit.”

Open-Loop Ticketing Systems have been slower in getting established in the U.S. compared to Europe, but new bankcard technologies and rising consumer expectations have been quickly changing that. Covid-19 health concerns have added urgency to the need to quickly find and adopt contactless and flexible payment systems.

"Open-loop" contactless fare payment systems offer tremendous benefits for riders and transit agencies alike.